Updated Policies 07/09/2024
privacy Policy
At Mondo Clean, your privacy is our priority. We are committed to safeguarding your personal information and ensuring transparency in how we handle your data. This policy outlines how we collect, use, and protect your information, reflecting our core values of trust, responsibility, and professionalism.
1. Information We Collect
– Personal Data: When you book our services, we may collect personal information such as your name, address, phone number, and email address.
– Payment Information: To process your payments securely, we collect necessary billing details. All payment transactions are encrypted and handled by secure third-party processors.
– Service Details: We keep records of the services you request, your preferences, and any feedback you provide to continually improve our offerings.
– Cookies and Usage Data: We use cookies and similar tracking technologies to enhance your experience on our website. These tools help us understand how you use our site, enabling us to make improvements that better serve you.
2. How We Use Your Information
– Service Provision: We use your data to deliver the cleaning services you’ve requested, ensuring that each visit meets your expectations and specific needs.
– Communication: Your contact information allows us to confirm bookings, notify you of any changes, and keep you informed about our services. We may also use it to respond to your inquiries promptly.
– Personalisation: By understanding your preferences, we tailor our services to suit your unique requirements, ensuring that your experience with Mondo Clean is consistently excellent.
– Legal Compliance: We may need to use your data to comply with legal obligations, such as tax and accounting regulations.
3. Sharing Your Information
– With Your Consent: We only share your information with third parties when necessary to fulfil your service requests and only with your explicit consent.
– Service Providers: We may share your information with trusted partners who assist us in delivering our services, such as payment processors or IT support. These partners are bound by confidentiality agreements and are only allowed to use your information as needed to perform their tasks.
– Legal Requirements: We may disclose your personal information if required by law or if we believe such action is necessary to comply with legal obligations, protect the safety of our users, or enforce our terms of service.
4. Data Security
– Our Commitment: Mondo Clean takes the security of your data seriously. We implement robust security measures to protect your information from unauthorized access, alteration, or destruction.
– Encryption: All sensitive information, including payment details, is encrypted during transmission using industry-standard SSL (Secure Socket Layer) technology.
5. Your Rights
– Access: You have the right to request a copy of the personal data we hold about you.
– Correction: If any information we hold is inaccurate or incomplete, you can request that we correct or update it.
– Deletion: You may request that we delete your personal data, subject to certain legal obligations we may need to retain it for.
– Objection: You have the right to object to the processing of your data in certain circumstances, such as direct marketing.
– Portability: You can request that we transfer your data to another service provider where technically feasible.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
7. Changes to This Policy
We may update this privacy policy to reflect changes in our practices or legal requirements. Any changes will be posted on our website, and where appropriate, notified to you via email.
8. Contact Us
If you have any questions or concerns about our privacy practices, please contact us at:
– Email: [email protected]
– Phone: + 44 07543648576
– Address: Suite 206, Britannia House,
11 Glenthorne Road
Hammersmith, W6 0LH
London, UK
By choosing Mondo Clean, you are trusting us to take care of your world with professionalism and respect, and we are dedicated to protecting the privacy and security of your personal information.