Updated Policies 07/09/2024
terms & conditions
Welcome to Mondo Clean. By using our website, you agree to the following terms and conditions. Please read them carefully to understand your rights and responsibilities when using our services.
1. About Us
Mondo Clean provides professional cleaning services tailored to your unique needs. Our focus is on delivering high-quality, sustainable cleaning solutions for both domestic and commercial spaces.
2. Requesting a Quote
– Service Quotes: Our website allows you to request a quote for our cleaning services by providing relevant details about your space (e.g., number of rooms, size, and specific requirements).
– Accuracy of Information: To ensure an accurate quote, please provide complete and truthful information regarding your property and cleaning needs.
– Non-binding Estimates: All quotes provided are estimates based on the information you provide. Final pricing may vary depending on an in-person assessment, specific conditions, or additional requirements.
3. Service Availability
– Subject to Availability: All services are subject to the availability of our team. We strive to accommodate your preferred dates and times but cannot guarantee availability until a booking is confirmed.
– Changes to Availability: Mondo Clean reserves the right to reschedule or cancel a service due to unforeseen circumstances, such as staff unavailability or extreme weather conditions. We will notify you as soon as possible and work with you to arrange an alternative appointment.
4. Scope of Services
– Tailored to Your Needs: Our services are customized based on the information you provide, including the type of cleaning required, the size of your property, and any specific requests.
– Limitations: Certain conditions, such as the accessibility of your property or any hazards present, may affect the scope of services we can provide. We will discuss these with you in advance to ensure your safety and satisfaction.
5. Pricing and Payment
– Pricing Information: Prices for our services will be confirmed upon acceptance of the quote provided. All prices are inclusive of VAT unless stated otherwise.
– Payment Terms: Payment is due upon completion of the service unless otherwise agreed upon in writing. We accept major credit cards, bank transfers, and other secure payment methods.
– Additional Charges: Extra charges may apply if additional work is required beyond the original scope of the service. We will always seek your approval before proceeding with any additional work.
6. Cancellations and Rescheduling
– Customer Cancellations: You may cancel or reschedule your appointment by providing at least 24 hours’ notice. Cancellations made with less than 24 hours’ notice may incur a cancellation fee.
– Mondo Clean Cancellations: If we need to cancel or reschedule your service, we will notify you as soon as possible and arrange an alternative appointment that suits you.
7. Customer Responsibilities
– Access to Property: You must ensure our team has access to the property at the agreed time. If access is not available, we may charge a call-out fee.
– Preparation for Service: Please ensure that the areas to be cleaned are accessible and free from obstructions. This will help us deliver the best service possible.
– Pets and Valuables: We kindly ask that you secure any pets and valuables before our team arrives. Mondo Clean is not responsible for any loss or damage to items not properly stored.
8. Our Commitment to Quality
– High Standards: We are committed to delivering high-quality cleaning services. If you are not satisfied with the service provided, please contact us within 24 hours, and we will do our best to resolve the issue.
– Liability: Mondo Clean will not be liable for any loss, damage, or injury resulting from the service provided unless it is due to our negligence.
9. Privacy and Data Protection
– Data Collection: By requesting a quote or using our services, you agree to provide accurate personal information, which we use to deliver the best possible service. For more details on how we protect your data, please see our Privacy Policy.
– Consent: By submitting your information, you consent to us contacting you regarding your quote and future offers.
10. Intellectual Property
– Website Content: All content on the Mondo Clean website, including text, images, and graphics, is the property of Mondo Clean and is protected by copyright laws. You may not reproduce or use any content without our written permission.
11. Changes to These Terms
Mondo Clean reserves the right to update these terms and conditions at any time. We will notify you of significant changes and provide a revised version on our website.
12. Governing Laws
These terms and conditions are governed by the laws of England and Wales. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.
13. Contact Us
If you have any questions about these terms and conditions, please contact us at:
– Email: [email protected]
– Phone: + 44 07543648576
– Address: Suite 206, Britannia House,
11 Glenthorne Road
Hammersmith, W6 0LH
London, UK
By using our website or requesting our services, you agree to these terms and conditions. Thank you for choosing Mondo Clean – we are here to take care of your world with care, quality, and dedication.